Registration: FAQ’s

Frequently Asked Questions
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Can Parents/Guardians visit the center when school is in session?
At Stay & Play Early Learning Center, we believe it is crucial to incorporate the family, as well as, the child. Your participation in our program is very significant. Family members are welcome to drop in at any time to share in your child’s daily experiences. We also welcome parents to share a special activity with the group such as book reading, cooking of a family recipe, talking about occupations, and sharing foreign languages. We want to keep the lines of communication open with families, so if at any time there are questions, concerns or suggestions please feel free to let us know.
What form of communication do you use to keep parents/guardians informed?

Stay & Play educators will communicate with families with daily conversations at drop off and pick up, monthly/quarterly newsletters and through Class Dojo.  We do parent teacher conferences 2 times a year and are always available to sit and discuss your child’s growth, successes and any concerns.

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What are the normal school hours?

Please make sure your child is here for start of programming- 8:30 for Pre-K and 9:00 for mixed age class.

What does my child need at school?
Please make sure all items are labeled with permanent marker.
1. Indoor shoes. These can be slippers or any other shoe that has not been worn outside.
2. Water bottle
3. 2-3 sets of extra clothing
4. Diapers (if not toilet trained). Please do not send Pull-Ups.
5. Lunch
6. Nap items. Sheet, small blanket mats are 2’x4’
7. Sunscreen for summer months
What is the process to withdraw a child?
A two week written notice is required when parent is terminating enrollment. The security deposit will be applied to the final weeks of enrollment. If the child is withdrawn without proper notice, the parent will be responsible for an additional week of fees and the security deposit will be forfeited.
How do you handle late pick ups?
The center closes promptly at 5:00 p.m. If you are late picking up your child at closing a late fee of $15 will be charged for every 10 minutes, or part thereof, after 5:00 p.m.

For morning preschool students, parents will be charged a late fee of $5 if you are more than 10 minutes late after noontime, in addition to childcare charges based on the half hour.

What is the process for letting the school know your child will be absent?

Please call by 8 a.m. if your child is going to be absent. A child will be considered withdrawn and the security deposit forfeited after five days if no contact is made with the center.

When are the Center Closings?

Stay & Play will be closed for the following 11 holidays; however, tuition will be charged according to your agreed contract:

New Year’s Day

Martin Luther King Day

President’s Day

Memorial Day

Independence Day

Labor Day

Columbus Day

Veteran’s Day

Thanksgiving and the day after

Winter Break

What are the Policies on Snow Days/ Emergency Closings?

Stay & Play will make every effort not to close due to snow or weather conditions.  Occasionally, however, we may have a delayed opening or early closure.

Tuition is still charged if the center is closed for the full day due to weather.  In the event the center must close early, we will make every effort to contact you by telephone with as much advance notice as possible.

All closures and delays will be announced through the following media outlets:

  • FaceBook
  • Class Dojo
  • Email

Tuition is not charged if school is closed due to emergency with the building (no heat, water, electricity, etc.)

 

What are the Policies on Drop off?

• Check in personally with staff so they know your child has arrived.
• Share any pertinent information with staff (changes in phone #’s, pick-up person/time, medications, etc.)
• Please label all items belonging to your child.

What are the Policies on Pick Up?

•  Collect all belongings.
•  Check out personally with staff so they know your child is leaving.
•  Staff will ask for picture ID for new parents and authorized family members and friends picking up.

What are the Policies on Child Safety and Authorized Release?

For your child’s safety, no child will be released to a person not authorized by a parent. If someone other than a designated person is to pick up your child, you must notify Stay & Play in person or in writing. We will ask for a photo ID the first time meeting a parent or someone other than a parent picks up. No child will be released to a person under the age of 16.

In case of legal separation or divorce, parents must have on file a copy of custodial agreements to avoid any confusion regarding who may pick up.

If you have not notified Stay & Play that you will arrive late and we cannot contact an emergency contact person; we are required by law to contact the police 1 hour after scheduled closing time.

Stay & Play doors are locked during the day. All unknown visitors and scheduled visits will use the Stay & Play doorbell.

What are the Policies on Refusing to Release a Child?

For your child’s safety, no child will be released to a parent or designated person suspected of being under the influence of alcohol or drugs, or who is abusive toward the child. In such a situation, the supervisory staff will contact other emergency contact people designated in your registration packet to retrieve the child. If no emergency contacts can be reached, staff may contact the Dover Police Department for assistance.

What are the Policies on Reporting Abuse or Neglect?

Under New Hampshire law, any staff that has reason to suspect that a child has been sexually, physically, or psychologically abused or neglected is required to report to the State Division of Child, Youth, and Families Department, the suspected abuse or neglect.

What are the Policies on Confidentiality?

Stay & Play places the utmost importance on maintaining the confidentiality of information about your child and family. All information provided to Stay & Play will remain confidential, unless the parent has given written permission to release such information.

What are your Health and Safety Guidlines?

This pdf document contains our Health and Safety Guidelines.  Download Document

Is there other Information parents should be aware of?

We are trying to set the best example for our children. Please refrain from smoking and the use of profane language on Stay & Play premises.